Tinnitus Frequently Asked Questions

These questions and answers are reproduced from a workshop conducted by Dr's Pawel and Margaret Jastreboff, neuroscientists who developed Tinnitus Retraining Therapy (TRT).

Western Hearing Services audiologists are all trained in tinnitus assessment and application of Tinnitus Retraining Therapy.


How do you treat tinnitus?

Our treatment is called Tinnitus Retraining Therapy, but other names such a habituation-oriented therapy, tinnitus treatment based on neurophysiological model, and "Dr Jastreboffs treatment" are used as well. It involves an extensive audiological evaluation, several counselling sessions, the use of external sound, and frequently the use of sound devices. It does not involve any surgery or drugs.

What does retraining therapy mean?

We try to retrain the subconscious parts of the brain to ignore the sound of your tinnitus and to achieve the state in which you are not aware of and/or annoyed by your tinnitus.

Are there any side effects of treatment?

There are no side effects.

What kind of audiological tests are performed? Will it hurt my ears? What if I don't have tinnitus when I am tested?

The tests include an audiogram and several specific tests which will allow us to evaluate whether you have tinnitus and/or hyperacusis, and to what degree. The tests begin with low levels of sound and gradually get louder, therefore, none of the tests will be painful. If your tinnitus is not present on the day of the testing, it will NOT influence the possibility of success with the treatment.

I recently had audiological tests done. Do they have to be repeated?

We prefer to have the tests performed in our centre. There are very specific measurements we perform which are not routinely provided in other clinics.

Is the counselling a form of psychotherapy or biofeedback?

No, the counselling will provide you with information about the causes and factors involved in your tinnitus/hyperacusis, explain to you how the retraining therapy works, and teach you how to control your tinnitus. The counselling session is a fundamental part of the treatment process.

What is the role of external sound?

External sound from radios, TVs, stereos, etc. is used at a low level in order to bring the changes in your subconscious hearing system, and not to cover (mask) your tinnitus. It reduces the contrast between your tinnitus and complete silence, and slightly distracts you from the sound of your tinnitus.

What are the devices and what do they look like?

The devices used in retraining therapy are called "noise generators" or "sound generators". Presently, we are recommending two styles. One is a pair of small instruments that are worn behind both ears. They look similar to the behind-the-ear hearing aids and can be worn with glasses. The other style is worn in the ear, but not blocking the ear canal as is the case for many hearing aids. They do not interfere with your work or talking on the telephone.

Can I just buy the devices?

The devices are used to speed up the processing of retraining, but what is important is how they are used. The manner in which the devices are used depends on each patient's individual needs. If you just buy and wear the devices you most probably will not achieve improvement, and in some cases you may even hurt yourself. We will teach you how to use them effectively.

Do I need to have the devices?

Not everybody needs the devices. After the medical and audiological evaluation we will give you our recommendations and you can choose your treatment.